Further Customization
If you don’t see the size or shape you want within our standard collection, please reach out to us to describe what you’re looking for. We can fabricate (just about!) anything, and we’d love to discuss your project.
Larger Quantities
If you need a batch order for a hospitality project, please send us a note describing what you’re looking for. We can work with you to source the materials you need and help refine your design for bulk order fabrication.
Lead Times
Our products are made to order and our typical lead time is 4–6 weeks. We do our best to work quickly so you can have your custom piece delivered as soon as possible!
One-of-a-Kind Orders
Our one-of-a-kind slabs are unique stones available on a first-come, first-served basis. Please note the usable area of our one-of-a-kind slabs when planning your custom piece(s) and make sure the dimensions fit what you need. We will review your order after it’s placed to make sure your desired shape and size work for the slab, and we’ll help you make adjustments if needed.
White Glove Shipping and Delivery
Our stone tables are heavy, and we don’t want them to get damaged in transit! We take great care to make sure they arrive safely to you. Prior to shipping, each piece is crated by our fabrication team. Then, they are picked up by our white glove delivery partners, who will bring the table into your space and assemble it in the room of your choice. Prior to delivery, the shipping team will provide tracking information and offer you a window of time in which to receive your item(s). If you have any special considerations around shipping (COIs or elevator constraints), please reach out to us so we can help make sure the process goes smoothly.
General Shipping
Our smaller pieces will ship directly to you via FedEx or UPS, and we’ll provide tracking information when it becomes available.
Damages
If your order arrives damaged, please document it immediately and report it to our delivery partners. Please take photos of the damages so that we can assess the best path for repairing the piece.
Returns and Refunds
Our pieces are made-to-order just for you and are non-refundable. If you believe your piece is flawed or damaged, or if there is a quality concern about your piece, please contact us. Please make sure to measure your space and the pathways leading to your space to ensure your product will fit — we cannot accept returns due to fit.
Natural Materials and Imperfections
Stone and wood are natural materials with inherent markings and unique properties. We believe these are features, not flaws. You may see knots in wood, “freckles” in stone, and these characteristics are expected. We encourage you to embrace the natural beauty of the materials — it’s what makes these pieces truly unique.
Care and Maintenance
Our stone tops are sealed with a penetrating sealer after fabrication. We recommend that you reapply this sealer yearly to help resist stains from appearing on the stone surface. Please note, while the sealer helps resist staining, it doesn’t prevent stains entirely. Make sure to quickly wipe up spills such as coffee, wine, and juice to avoid staining or etching the surface.
Sizing and Dimensions
We use precision fabrication techniques to get the sizing of your piece just right. That said, some of our finishing work is still done by hand, so slight variations in dimensions and edge finishing are to be expected. For our elongated table shapes, the leg placement varies proportionally to the size of the top, and your piece may vary from the example pieces you see pictured throughout our site. Please reach out to us if you have any questions or concerns about the sizing of your piece.
